FAQs
Frequently Asked Questions
Q: How is my vehicle washed?
We wash the exterior of your car by hand, using rinseless foam technology. Rinseless wash encapsulates and lifts the dirt, while the foam creates lubrication to wipe away the dirt without scratching the paint and without the need for rinsing before or after. The vehicle is washed one panel at a time so that the surface is wet, but water runoff is minimized. We dry the vehicle by hand and ensure no water spots. We do a light cleaning on the wheels too and the tires are dressed (the inner wheel well is not washed). Our process was tested and optimized with great care to ensure amazing results.
Q: What is the price of the car wash?
Prices vary by state but start at $32 for sedans, $35 for mid-sized SUVs, and $39 for oversized vehicles. Identification of the vehicle type is on the honor system.
Q: How long does the car wash take?
35-45 minutes on average, but it depends on the vehicle’s condition. You are never charged until your car wash is completed.
Q: How do I book this service?
Look for the Park&Wash signage near garage exits and scan the QR code or visit Park&Wash.net and click BOOK NOW. Select from the two nights we offer service at your community. NOTE: The initial booking is only a CC pre-authorization or pending charge. We do not process the transaction until we complete your service. This way, if we can’t locate the vehicle or can’t complete service for any reason, we just release the pre-authorization and you’re not charged. We want this to be an easy, risk-free service for you.
Q: When is the vehicle washed?
We deliver service at your community two nights a week (usually Thursday and Sunday nights but we do flex for holidays, weather, and changes in washer availability ). You can select either date when booking and you can book on the same day as service. Vehicles are washed between 9 PM – 5 AM.
Q: Is this process safe for all paint types?
Park&Wash is safe for all paint types, including properly maintained ceramic coatings. A great benefit to using a waterless car wash on top of your ceramic coated car is that it adds an additional protective coating.
Q: If my car is muddy, can you still wash it?
A rinseless wash process is not appropriate for cars with “caked” on material like mud or excessive sap or bugs. Those situation are safer to use a power washer and stronger chemicals that require unique application. Our washer is trained to identify “how dirty is too dirty,” and if we feel your car can not be washed safely using our process, you will receive a text notification and you will not be charged.
Q: Are your products environmentally friendly?
Yes, all our products are PH neutral and environmentally friendly. Best of all, the average wash with Park&Wash uses less than 2L of water. The average car wash uses up to 80 gallons of water per car. Washing your car in the driveway uses up to 100 gallons.
Q: Do I need to tip?
No, you do not. Our washers earn a healthy hourly wage above market and we want to keep pricing easy and transparent.
Q: Will this wash remove bird poop, sap and bugs?
Bird poop and bugs are removed. Small amounts of sap are usually removed but with environmental friendly process. . If we feel your vehicle is too soiled to wash safely, we send you a text notification and your credit card will not be charged.
Q: How will you locate my vehicle?
When booking, you will enter your license plate, color, and make of your vehicle. You will also identify the parking level you park on and/or your assigned parking space if applicable.
Q: Why do I have to provide my license plate number when booking?
This will ensure we’ve found your specific vehicle in the parking lot. 🙂
Q: What if I don’t come home before 9 PM and my car is not in the garage at the time of service?
No problem. Plans change, just make your best effort to cancel before 9 PM on the day of service. If we can’t find your vehicle in the garage, your card will not be charged. Your initial booking is only a CC pre-authorization and it will be released when our washer can’t locate your vehicle for any reason.
Q: Can I reschedule or cancel service after I have booked?
Yes. You will receive a text confirmation when you book our service. This text contains a link to cancel if needed. Please ensure you cancel before 9 PM on the date of service to ensure your vehicle is removed from the washer’s queue. Just scan the QR code again to rebook.
Q: I entered a different parking level in my booking than where I parked on the day of service. Will my vehicle still be washed?
We will make our best efforts to locate your vehicle based on the license plate alone but in large parking garages, we may not be able to find. Your washer will notify you and you will not be charged for service though. Just scan and rebook for the next service date.
Q: How will I know when service is completed?
You will receive a text message triggered by our washer when the have completed your service between 9 PM – 5 AM on the evening of service.
Q: Do you wash the interior of the vehicle?
At this time, this service is for the exterior of the vehicle only, but we may add interior service in the future.
Q: For pickups, do you wash the bed of the truck?
We do not, but all other areas externally visible areas will be washed, including the roof. If the vehicle is just too large for us to reach that area, you’ll be notified and won’t be charged.
Q: Can I leave a review?
The text confirmation you receive on service completion contains a TrustPilot link to complete a review. We welcome and appreciate any feedback.
Q: If I have a problem with my service, who do I contact?
You can email us directly at kelly@parkandwash.net or leave a message on our customer service line at 888.972.7592. It’s our job to ensure you’re satisfied.